GUARANTEE/RETURNS

All MJA Fine Cremation Jewellery is Fully Guaranteed

MJA Guarantee
100% GUARANTEED QUALITY AUTHENTIC MEMORIAL JEWELLERY

Memorial Jewellery Australia is committed to supplying only the finest quality cremation jewellery and accessories for our customers to remember their loved ones.  Every memorial jewellery piece is made to the highest standards, from precious metals (exactly as described) and we assure you of both their authenticity and condition. We carefully inspect each piece prior to dispatch and guarantee your jewellery will be delivered without any faults or defects.  If, for any reason, you receive jewellery from MJA which is damaged or faulty we guarantee to refund, repair or exchange them.


In addition to this policy above we also offer a full refund or exchange FOR ANY REASON (even if you change your mind) within 14 days of receipt.  We just ask that you follow these steps below: 

  • Should you wish to obtain a refund or exchange on a product for any reason we ask you to contact us within 14 days of delivery.  One of our Customer Consultants will ensure that your request is handled quickly and easily. 

  • Please be aware that for a product to be refunded or exchanged it needs to be returned in new condition as supplied (unused and complete with all accessories) and packaged appropriately to ensure safe delivery back to us.  Any goods damaged in transit, which have been inadequately packaged, cannot be accepted.

We trust you will understand that due to the products being a form of cremation urn, a refund or exchange needs to be in accordance with the above.
 
Please always feel free to contact us if you have any concerns whatsoever.  Ensuring your satisfaction is paramount to us.

Thank you,

MJA logo
 


Memorial Jewellery Australia