GUARANTEE/RETURNS

All MJA Fine Cremation Jewellery is Fully Guaranteed

MJA Guarantee
100% GUARANTEED QUALITY AUTHENTIC MEMORIAL JEWELLERY

Memorial Jewellery Australia is committed to supplying only the finest quality jewellery and accessories for our customers to remember their loved ones.  Every memorial jewellery piece is made to the highest standards, from precious metals (exactly as described) and we assure you of both their authenticity and condition. We carefully inspect each piece prior to dispatch and guarantee your jewellery will be delivered without any faults or defects.  If, however, you are unhappy for any reason with your purchase please contact us immediately and we will work with you to ensure any problem is resolved quickly and easily.

REFUND POLICY:

All MJA jewellery is individually inspected for defects or faults.  Should there be any reason you are not satisfied with your purchase, please contact us.  We offer an exchange or FULL refund on all goods sold subject to the conditions below.

  • Should you wish to obtain a refund or exchange on a product for any reason we simply ask you to contact us within 14 days of delivery.  One of our Customer Consultants will ensure that your request is handled quickly and easily. 

  • Please be aware that for a product to be refunded or exchanged it needs to be returned in new condition as supplied (unused and complete with all accessories) and packaged appropriately to ensure safe delivery back to us.  Any goods damaged in transit, which have been inadequately packaged, cannot be accepted.

  • NB: PERSONALISED PRODUCTS - Any product which has been personalised (engraved or filled) cannot be returned or exchanged unless it was supplied to you faulty or damaged.

We trust you will understand that due to the products being a form of cremation urn, a refund or exchange needs to be in accordance with the above.
 
Please always feel free to contact us if you have any concerns whatsoever.  Ensuring your satisfaction is paramount to us.

Thank you,

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Memorial Jewellery Australia